Refund policy

At Hijab House SDN BHD, we take pride in the quality of our products, trusted by our customers since 1995. If you are not fully satisfied with your order, please review our return and refund conditions below.

Return Window:
Returns must be requested within 3 days of receiving your order.

Hijabs:
Items must be unused, unwashed, and returned with original tags and packaging intact. Items showing signs of wear or damage will not be accepted for return.

Perfumes:
Due to hygiene and safety reasons, perfumes can only be returned if the seal and packaging are unopened and intact. Opened or used perfume bottles are not eligible for return or refund.

Non-Returnable Situations:
- Products damaged due to customer mishandling
- Items without original packaging or tags
- Change of mind after the item has been used or opened

How to Request a Return:
Please contact our customer service team with your order number and reason for return. Once approved, we will guide you through the return process.

Refunds:
For approved returns, refunds will be processed within 5–7 business days after we receive and inspect the returned item. For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, as agreed with our customer service team.

Order Cancellation:
Orders can be cancelled before dispatch by contacting our customer service team. Once an order has been shipped, it cannot be cancelled but may be eligible for return as per the policy above.

For any questions regarding returns or refunds, please reach out to us through our Contact page.Phone: +006738727696
Email: housesdnbhdhijab@gmail.com